Returns, Refunds & Exchanges Policy

Last Updated: September 5, 2026

At Mountainland Clothing Co., we want you to be confident in what you order. If something isn't right, please review the policy below for information about returns, exchanges, damaged products, and refunds.

14-Day Return Policy

Eligible merchandise may be returned within 14 calendar days of confirmed delivery.

To qualify for a return, the item must:

• Be unworn, unused, and unwashed.

• Be in its original condition.

• Have all original tags attached, when applicable.

• Be free from stains, odors, pet hair, deodorant, makeup, smoke, excessive wear, or other signs of use.

• Include the original packaging when reasonably possible.

• Be accompanied by the order number or other proof of purchase.

Mountainland Clothing Co. reserves the right to refuse a return that does not meet these requirements.

Starting a Return

Before sending anything back, please contact:

mountainlandclothing@gmail.com

Include your:

• Name

• Order number

• Item(s) you would like to return

• Reason for the return

• Photos if the item arrived damaged, defective, or incorrect

Do not mail a return until it has been authorized by Mountainland Clothing Co.

Once approved, we will provide return instructions and the appropriate return address.

Items returned without prior authorization may be refused and may not qualify for a refund.

Return Shipping

Unless the product arrived damaged, defective, incorrect, or the return resulted from an error by Mountainland Clothing Co., return shipping costs are the customer's responsibility.

Original shipping charges are non-refundable unless required by law or the return resulted from our error.

If we provide a prepaid return label for a standard customer return, the cost of the return label may be deducted from the refund unless we state otherwise.

Damaged, Defective or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item arrives damaged or defective, or you receive an incorrect product, please contact mountainlandclothing@gmail.com as soon as reasonably possible after delivery.

Include your order number and clear photographs showing the problem.

After reviewing the claim, we may offer, as appropriate:

• A replacement;

• An exchange;

• A refund; or

• Another reasonable resolution.

If the problem resulted from our error or a verified product defect, we will not require you to pay return shipping when a return is necessary.

Exchanges

If you need another size, color, or product, contact us first to determine whether an exchange is available.

Exchange availability depends on current inventory and cannot be guaranteed.

In some cases, the fastest option will be to return the eligible item for a refund and place a new order for the desired product.

Non-Returnable Items

The following items are generally not eligible for return unless they arrived damaged, defective, incorrect, or applicable law requires otherwise:

• Items that have been worn, washed, altered, or damaged after delivery.

• Personalized or customized merchandise.

• Made-to-order products identified as final sale.

• Items marked Final Sale before purchase.

• Gift cards.

• Items missing required tags or showing signs of use.

• Certain hygiene-sensitive merchandise where accepting a return would be inappropriate after use or opening.

A promotional discount by itself does not automatically make an item final sale. If an item is final sale, we will attempt to identify it as such before purchase.

Refunds

Once your authorized return is received, we will inspect the merchandise.

If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time before the refund appears on your account.

Shipping charges are generally not refundable unless the return resulted from our error or applicable law requires otherwise.

If more than 15 business days have passed after we notified you that your refund was approved and you have not received it, contact:

mountainlandclothing@gmail.com

Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue outside our control, additional shipping charges may apply if the customer requests reshipment.

If a refund is issued instead, original shipping charges and other non-refundable carrier costs may be deducted where permitted by law.

Order Issues

If you believe there is a problem with your order, please contact us before initiating a payment dispute or chargeback. We will make a reasonable effort to investigate and resolve legitimate order problems.

Nothing in this policy limits any rights or remedies that cannot legally be limited under applicable consumer protection law.

Policy Abuse

Mountainland Clothing Co. reserves the right, to the extent permitted by law, to refuse returns or restrict future transactions in cases involving suspected return fraud, abuse, altered merchandise, repeated fraudulent claims, or other misuse of our return process.

Contact

Questions regarding returns, exchanges, damaged products, or refunds can be sent to:

Mountainland Clothing Co.
Email: mountainlandclothing@gmail.com

Please include your order number when contacting us about an existing purchase.