Shipping policy

SHIPPING & DELIVERY POLICY

Last Updated: September 5, 2026

At Mountainland Clothing Co., we work to get your order processed, produced, and delivered as quickly and reliably as possible.

Because some of our products may be produced or fulfilled by third-party production partners, processing and delivery times can vary by product and destination. Please review the information below before placing your order.

1. ORDER PROCESSING

Orders are processed after successful payment authorization.

Processing time refers to the time required to prepare your order before it is shipped.

Products that are stocked and ready to ship may process faster than products that are printed, embroidered, customized, or produced after an order is placed.

Processing times shown on our website or during checkout are estimates and are not guaranteed unless expressly stated otherwise.

2. PRINT-ON-DEMAND PRODUCTS

Some Mountainland Clothing Co. products may be produced using print-on-demand or other third-party manufacturing and fulfillment services.

These products are generally produced after your order is placed.

Production may include:

  • Printing;

  • Embroidery;

  • Quality inspection;

  • Packaging; and

  • Preparation for shipment.

Production time is separate from carrier transit time.

For example, an order may require several business days for production before it is transferred to the shipping carrier.

3. SHIPPING RATES

Available shipping methods and applicable shipping charges will generally be displayed during checkout.

Shipping costs may be based on factors including:

  • Delivery destination;

  • Package weight;

  • Package dimensions;

  • Product type;

  • Fulfillment location;

  • Selected shipping method; and

  • Carrier rates.

Any applicable shipping charges will be displayed before the customer completes checkout when technically available.

4. ESTIMATED DELIVERY TIMES

Any delivery dates or timeframes displayed on our website, during checkout, in an order confirmation, or in shipping communications are estimates only, unless expressly identified as guaranteed.

Estimated delivery generally consists of:

Production/Processing Time + Carrier Transit Time = Estimated Total Delivery Time

Delivery may take longer during:

  • Holidays;

  • Major sales or promotions;

  • Severe weather;

  • High-volume periods;

  • Carrier disruptions;

  • Supply-chain disruptions;

  • Natural disasters; or

  • Other circumstances outside our reasonable control.

Mountainland Clothing Co. cannot guarantee a specific delivery date unless we expressly provide such a guarantee in writing.

5. BUSINESS DAYS

Unless otherwise stated, references to business days generally mean Monday through Friday, excluding applicable holidays.

Weekends and holidays may not count toward processing or shipping estimates.

6. ORDER TRACKING

When tracking information is available, it will generally be sent to the email address or other contact method provided with the order.

Tracking information may not update immediately after a shipping label is created.

It can take time for the carrier to receive, scan, and update a package within its system.

A shipping-label notification does not necessarily mean the package has already entered carrier transit.

7. MULTIPLE AND SPLIT SHIPMENTS

Orders containing multiple products may be fulfilled from different facilities or by different fulfillment partners.

As a result, your order may arrive in more than one package.

Packages may:

  • Have different tracking numbers;

  • Ship on different dates;

  • Arrive on different days; or

  • Be delivered by different carriers.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Please review all tracking information associated with your order before contacting us about a missing item.

8. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

  • Full name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State or province;

  • ZIP or postal code; and

  • Country

before completing checkout.

Mountainland Clothing Co. is not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by law.

9. ADDRESS CHANGES

If you notice an error in your shipping address, contact us immediately at:

mountainlandclothing@gmail.com

Include your order number and the correct shipping information.

We will make a reasonable effort to update the address if the order has not entered production, fulfillment, or shipment.

However, address changes cannot be guaranteed after an order has been submitted.

Once a package has been transferred to the shipping carrier, we may be unable to change its destination.

10. UNDELIVERABLE OR RETURNED PACKAGES

Packages may be returned to the sender because of:

  • An incorrect address;

  • An incomplete address;

  • An invalid address;

  • Failure to collect the package;

  • Refusal of delivery; or

  • Other carrier-related delivery issues.

If a package is returned because of information provided incorrectly by the customer or because the customer failed to accept or collect the shipment, additional shipping charges may apply before the order is reshipped.

If a refund is issued instead, original shipping charges and other non-refundable carrier costs may be deducted where permitted by law.

11. CARRIER DELAYS

Once a package has been transferred to a shipping carrier, transportation and delivery are performed by that carrier.

Carrier delays can occur because of weather, transportation disruptions, staffing, high package volume, natural disasters, incorrect routing, or other circumstances.

If your shipment is delayed, please check the tracking information first.

If the package appears significantly delayed or tracking has stopped updating for an unusual period, contact us and we will assist with investigating the shipment where reasonably possible.

12. PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Verify that the shipping address on your order is correct.

  2. Check around your property, mailbox, parcel locker, front door, garage, side entrance, or other common delivery locations.

  3. Ask household members whether they accepted the package.

  4. Check with neighbors or building management when appropriate.

  5. Allow a short period for carrier tracking discrepancies to resolve.

  6. Contact the shipping carrier if the package remains missing.

If you still cannot locate your order, contact:

mountainlandclothing@gmail.com

We will review the circumstances and assist where reasonably possible.

13. LOST PACKAGES

A package may need to meet the applicable carrier's requirements before it can officially be considered lost.

If tracking has stopped updating or a package has not arrived within a reasonable period beyond its expected delivery timeframe, contact us.

We may initiate or assist with a carrier investigation when appropriate.

Depending on the circumstances and outcome of the investigation, an appropriate resolution may include replacement, refund, store credit, or another remedy as required by applicable law or determined under our policies.

14. STOLEN PACKAGES

Mountainland Clothing Co. is not automatically responsible for packages stolen after confirmed delivery to the shipping address provided by the customer.

However, if tracking shows delivery and you believe your package was stolen, contact us so we can review the situation and determine whether assistance may be available.

Customers may also need to contact the carrier or local authorities depending on the circumstances.

15. DAMAGED PACKAGES OR PRODUCTS

If your package or merchandise arrives damaged, contact us as soon as reasonably possible at:

mountainlandclothing@gmail.com

Please provide:

  • Your name;

  • Order number;

  • Description of the damage;

  • Photos of the damaged merchandise;

  • Photos of the packaging when applicable; and

  • Photos of the shipping label when requested.

Please retain the product and packaging until we have reviewed the claim.

Verified damaged or defective merchandise will be handled according to our Returns, Refunds & Exchanges Policyand applicable law.

16. INCORRECT ITEMS

If you receive an item that is different from what you ordered, please contact us promptly.

Include your order number and photographs of the item received.

Once verified, we will work to provide an appropriate resolution, which may include replacement or refund.

17. INTERNATIONAL SHIPPING

If international shipping is available, eligible destinations and shipping methods will generally be displayed during checkout.

International orders may experience longer delivery times because of customs processing and international carrier operations.

Customers may be responsible for customs duties, import taxes, brokerage charges, or other governmental fees unless checkout specifically states that those charges are included.

Mountainland Clothing Co. does not control customs processing times.

Customers are responsible for complying with applicable import requirements in their destination country.

18. CUSTOMS AND IMPORT FEES

International shipments may be subject to duties, taxes, tariffs, customs charges, or other import fees.

Unless expressly stated otherwise during checkout, these charges are the customer's responsibility.

We cannot guarantee the amount of customs or import charges that may be imposed by another jurisdiction.

Refusing a package because of customs duties or import fees does not automatically entitle the customer to reimbursement of shipping or other non-refundable costs.

19. SHIPPING RESTRICTIONS

Certain products may not be available for shipment to every destination.

We reserve the right to restrict shipping to locations that our carriers or fulfillment providers cannot reasonably service or where shipping a particular product would violate applicable law.

20. ORDER CANCELLATIONS AFTER SHIPPING

Once an order has shipped, it generally cannot be canceled.

If you no longer want the merchandise, you may request an eligible return after receiving it according to our Returns, Refunds & Exchanges Policy.

21. DELIVERY ESTIMATES ARE NOT GUARANTEES

We understand that customers may purchase products for birthdays, holidays, vacations, events, gifts, or other time-sensitive occasions.

Please order sufficiently in advance.

Unless we expressly guarantee a delivery date in writing, Mountainland Clothing Co. is not responsible for losses resulting solely from a carrier or production delay that causes an order to arrive after a customer's intended date, except where applicable law provides otherwise.

22. FRAUDULENT SHIPPING CLAIMS

We reserve the right to investigate claims involving allegedly missing, stolen, damaged, or undelivered packages.

Where permitted by law, we may deny fraudulent claims or restrict transactions associated with repeated or suspected abuse of our shipping, refund, replacement, or chargeback processes.

23. CONTACT US

For questions about shipping, tracking, delivery, or an existing order, contact:

Mountainland Clothing Co.
Email: mountainlandclothing@gmail.com
Utah, United States

Please include your order number when contacting us about an existing purchase.